Fees, Payment Information, and Refund Policy

Withdrawal/Refund Policy for the RICA Video Performance Assessment

If you have registered for the RICA Video Performance Assessment, have not yet submitted your materials for scoring, and would like to withdraw the registration and receive a full refund, submit a withdrawal request through your account.

If your request to withdraw a RICA Video Performance Assessment registration is received by the final submission deadline of the program year, you will receive a full refund of your test fees. In most cases, your refund will be issued by Evaluation Systems within one week of your request; however, some requests may take additional time to resolve. If you applied a voucher toward registration fees, the amount of the voucher will not be refunded.

Payment Policy

Duration of Payment Validity

After payment, your registration will be valid until the final submission deadline of the program year. If you do not submit your videos and accompanying templates or withdraw your registration before the last submission deadline of the program year, your registration will expire, and you will receive a full refund.

If you have any outstanding balance owed by you to Evaluation Systems after a test administration for which you were registered, all of your test results for that test date may be permanently voided and therefore not reported to you, to the CTC, or to any institutions.

The following policies apply to you when you have an outstanding balance with Evaluation Systems:

• You will be assessed an additional fee to cover the processing required to clear your account.
• You will not be allowed to register for future test dates until your balance, which includes the additional fee, is paid in full.
• Any credits or refunds for which you may be eligible will be applied first to your outstanding debt, with any excess to be returned to you.

If a credit card charge for an Evaluation Systems service for you is disputed:

• You may not be allowed to make any future payments by credit card.
• You must make your payment to clear your account by cashier's check or money order only.
• If you attempt to pay for any further services by cashier's check or money order before clearing your account, any payments received will be applied first to your outstanding debt, with any excess applied to the requested services.